Refund Policy

We want you to be completely satisfied with your purchase from GilletteHub. If you are not happy with your order, our refund policy is designed to be clear and fair.

1. Returns Eligibility

  • You may return most unused, unopened items in their original packaging within 30 days of delivery for a refund or exchange.

  • To be eligible for a return, the item must be in the same condition as when you received it, with all original tags and packaging intact.

  • A receipt or proof of purchase is required.

2. Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless they arrive defective or damaged:

  • Opened razor blade refills or cartridges

  • Any used grooming products (e.g., shaving creams, balms, pre-shave oils)

  • Opened or unsealed skincare items

  • Gift cards or downloadable software

3. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us at support@gillettehub.com within 7 days of delivery. Include your order number and photos of the product and packaging. We will arrange a replacement or refund and provide a prepaid return label if needed.

4. Return Process
To initiate a return:

  1. Contact our customer service team at support@gillettehub.com with your order number and reason for return.

  2. We will provide a Return Authorization and return instructions.

  3. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days after we receive the returned item.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item shipped).

  • You are responsible for return shipping costs unless otherwise specified.

6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order on our website.

7. Late or Missing Refunds
If you haven’t received your refund within 10 business days after approval, please:

  • Check your bank account again.

  • Contact your credit card company or payment provider, as processing times can vary.

  • If you still have not received your refund, contact us at support@gillettehub.com.

8. Sale Items
Only regular-priced items may be refunded. Sale or discounted items are final and cannot be returned unless defective.

9. Contact Us
For any questions about our Refund Policy or to request a return, please email us at:
support@gillettehub.com