Customer Service Policy

At GilletteHub, our commitment to you extends beyond providing premium men’s grooming products. We aim to deliver a seamless, trustworthy, and satisfying shopping experience from start to finish. This Customer Service Policy outlines our standards, procedures, and promises to you—our valued customer.

1. Our Service Promise

  • We are dedicated to responding to all customer inquiries within 24 hours on business days.

  • We provide clear, honest, and helpful guidance on product selection, orders, and after-sales support.

  • Every interaction is handled with respect, patience, and a genuine desire to solve your issue.

2. Contacting Us
For the fastest assistance, please reach out via:

  • Email: support@gillettehub.com

  • Contact Form: Available on our website’s “Contact Us” page.

We recommend including your order number (if applicable) and a detailed description of your request to help us assist you promptly.

3. Shipping & Delivery

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Once shipped, you will receive a tracking number via email to monitor your delivery.

  • Shipping times vary by location and carrier. For international orders, please allow additional time for customs processing.

  • Any unexpected delays will be communicated proactively whenever possible.

4. Returns, Refunds & Exchanges
We want you to be completely satisfied with your purchase.

  • Eligibility: Unused, unopened items in original packaging may be returned within 30 days of delivery.

  • Non-returnable items: For hygiene and safety reasons, opened razors, blades, and used grooming products cannot be returned unless defective.

  • Defective or Damaged Items: If your product arrives damaged or faulty, please contact us within 7 days with photos of the product and packaging. We will arrange a replacement or refund.

  • Return Process: Contact us at support@gillettehub.com to request a return authorization before sending any items. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

  • Refunds: Once the return is received and inspected, we will process your refund within 5–10 business days to your original payment method.

5. Privacy & Data Security
We protect your personal information in accordance with our Privacy Policy. Your payment details are processed securely through encrypted channels, and we never store full credit card data on our servers.

6. Feedback & Continuous Improvement
We welcome your suggestions, compliments, or concerns. Your feedback helps us improve our products, website, and service. Feel free to email us any time at support@gillettehub.com.

7. Policy Updates
We may update this Customer Service Policy periodically to reflect changes in our operations or legal requirements. The latest version will always be posted on this page.

Thank you for trusting GilletteHub for your grooming needs. We’re here to ensure your experience is smooth, reliable, and enjoyable—just like your shave.